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In India's dynamic industrial landscape, Gmmco, a comprehensive solutions provider across the construction, resources and energy transportation industries, stands as a testament to innovation. As a powerhouse of the CK Birla Group with a legacy spanning over five decades, the company has evolved from a traditional equipment supplier to a full-spectrum solutions provider, prioritising technology, innovation and sustainability. Its distinctive approach includes rental solutions, used equipment options, financing support, rebuilt options and tailored product support solutions, setting new benchmarks in customer service. Under the visionary leadership of Chandrashekar V, Managing Director and CEO, Gmmco, the company has transformed into an organisation that approaches large-scale projects and retail with zeal to support customers in enhancing performance. He elaborates on the company’s evolution, its integral role in India's infrastructure expansion and forward-looking strategies. How has the market for heavy equipment evolved for Gmmco?The market is witnessing a significant transformation, with projects becoming increasingly larger in scale. Timeline and quality expectations are becoming more stringent, driving the need for equipment that combines reliability with superior performance. Our focus has shifted toward providing comprehensive solutions to meet evolving customer needs. We use connected assets and tools like scheduled oil sampling and digitised inspections to enhance equipment availability and optimise costs. We have established GTS to assist customers with exploration and geology, advisory services, detailed project reports (DPRs), mine planning and surveying, production planning, design and engineering for material handling and processing, ESG, and various other mining technical services. What role does the company play in India's infrastructure boom?With India's ambitious infrastructure development plans, including the expansion of national highways and irrigation projects, we are positioned as a complete solutions provider. Our extensive network of offices, warehouses, highly trained engineers and workshops with rebuild capabilities gives us a unique advantage to better serve our customers. We offer flexible options, including rentals, buybacks, trade-ins and onsite support, enabling customers to optimise their equipment planning. How does the company address the skilled manpower challenge?Our approach to talent management is holistic. We focus on attracting, retaining, and nurturing talent while ensuring they stay current with evolving technologies. We provide global exposure to best international practices and implement comprehensive training programmes at our world-class training centres. This strategy enables us to maintain a workforce that is well-equipped to handle technically advanced and connected equipment. How does the company leverage technology in its solutions?We have embraced digital initiatives that enhance performance and benefit our customers. Digital will be the driver of our business. Today, over 70 per cent of our customers are connected online, with 45 per cent of our parts transactions occurring digitally. Our solutions include real-time equipment monitoring, digital inspection tools and other GPS services. How do you ensure superior after-sales service in remote locations?Our approach to remote project sites is comprehensive. We maintain manpower at these locations and strategically stock parts to ensure maximum uptime. Our trained engineers recommend an optimally sized equipment fleet that is connected and supported digitally to ensure availability and maximise utilisation. Going forward, Gmmco continues to strengthen its position as an industry leader, focusing on sustainable practices, technological advancement and customer-centric solutions. The company's commitment to excellence and innovation drives its success in India's evolving infrastructure landscape.