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Chandigarh's multi-level parking facility in Sector 17, touted for its affordability and shorter waiting periods, is encountering limited usage, posing a challenge to the city's parking infrastructure. Despite offering cost-effective options and addressing the perennial issue of long wait times, the parking lot has not garnered widespread patronage, as reported. The multi-level parking structure was designed to alleviate the strain on parking facilities in the bustling Sector 17 area, known for its commercial and shopping hubs. However, the underwhelming usage suggests that additional factors beyond cost and wait times influence the parking choices of residents and visitors. Challenges such as accessibility, public awareness, and user preferences may contribute to the subdued utilisation of the multi-level parking facility. While the facility aims to provide a practical solution to the perennial parking issues in the city centre, addressing these additional factors could be crucial to its success. The situation underscores the complexity of urban planning and the need for a comprehensive understanding of user behaviour when implementing infrastructure projects. Efforts to enhance the effectiveness of the multi-level parking facility may require a multi-faceted approach that considers various elements influencing the decision-making process of those seeking parking solutions in Chandigarh's bustling Sector 17.