Over 125,000 Grievances Resolved by Ministries in April
20 May 2025
2 Min Read
CW Team
The Department of Administrative Reforms and Public Grievances (DARPG) has published its 36th monthly report on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) for April 2025, detailing the volume and nature of grievances handled by Central Ministries and Departments, along with their disposal performance.
The report indicates that 1,25,027 grievances were successfully redressed by Central Ministries and Departments during April, with an average disposal time of 16 days. This achievement aligns with DARPG鈥檚 ongoing 10-step CPGRAMS reform programme, aimed at enhancing disposal quality and reducing response timelines.
In April 2025, 62,227 new users registered on the CPGRAMS portal, with the highest number of new users coming from Uttar Pradesh (9,327). The system鈥檚 integration with over 500,000 Common Service Centres (CSCs), supported by 2.5 lakh Village Level Entrepreneurs (VLEs), led to 5,004 grievances being filed through CSCs in the same period.
Key Highlights from the April 2025 Report:
14. Public Grievance Cases:
A total of 1,22,785 new cases were lodged, and 1,25,027 cases were redressed. The month closed with a pending caseload of 59,084.
15. Appeals:
There were 18,693 appeal submissions, with 20,634 appeals resolved. The Central Secretariat reported a pendency of 25,291 appeals for the month.
16. Grievance Redressal Assessment Index (GRAI):
1. In Group A (departments with 500+ grievances), the Department of Posts, Department of Telecommunications, and Department of Agriculture and Farmers鈥� Welfare ranked as top performers.
2. In Group B (departments with fewer than 500 grievances), the Ministry of Parliamentary Affairs, Ministry of Tribal Affairs, and Ministry of Heavy Industries led in performance.
The DARPG reaffirmed its commitment to transparent, accountable governance through the CPGRAMS platform, encouraging citizen participation and ensuring timely redressal of public complaints through digital channels.
The Department of Administrative Reforms and Public Grievances (DARPG) has published its 36th monthly report on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) for April 2025, detailing the volume and nature of grievances handled by Central Ministries and Departments, along with their disposal performance.The report indicates that 1,25,027 grievances were successfully redressed by Central Ministries and Departments during April, with an average disposal time of 16 days. This achievement aligns with DARPG鈥檚 ongoing 10-step CPGRAMS reform programme, aimed at enhancing disposal quality and reducing response timelines.In April 2025, 62,227 new users registered on the CPGRAMS portal, with the highest number of new users coming from Uttar Pradesh (9,327). The system鈥檚 integration with over 500,000 Common Service Centres (CSCs), supported by 2.5 lakh Village Level Entrepreneurs (VLEs), led to 5,004 grievances being filed through CSCs in the same period.Key Highlights from the April 2025 Report:14. Public Grievance Cases:A total of 1,22,785 new cases were lodged, and 1,25,027 cases were redressed. The month closed with a pending caseload of 59,084.15. Appeals:There were 18,693 appeal submissions, with 20,634 appeals resolved. The Central Secretariat reported a pendency of 25,291 appeals for the month.16. Grievance Redressal Assessment Index (GRAI):1. In Group A (departments with 500+ grievances), the Department of Posts, Department of Telecommunications, and Department of Agriculture and Farmers鈥� Welfare ranked as top performers.2. In Group B (departments with fewer than 500 grievances), the Ministry of Parliamentary Affairs, Ministry of Tribal Affairs, and Ministry of Heavy Industries led in performance.The DARPG reaffirmed its commitment to transparent, accountable governance through the CPGRAMS platform, encouraging citizen participation and ensuring timely redressal of public complaints through digital channels.
Next Story
Reliance, Diehl Advance Pact for Precision-Guided Munitions
Diehl Defence CEO Helmut Rauch and Reliance Group鈥檚 Founder Chairman Anil D. Ambani have held discussions to advance their ongoing strategic partnership focused on Guided and Terminally Guided Munitions (TGM), under a cooperation agreement originally signed in 2019.This collaboration underscores Diehl Defence鈥檚 long-term commitment to the Indian market and its support for the Indian Government鈥檚 Make in India initiative. The partnership鈥檚 current emphasis is on the urgent supply of the Vulcano 155mm Precision Guided Munition system to the Indian Armed Forces.Simultaneously, the 鈥淰ulc..
Next Story
Modis Navnirman to Migrate to Main Board, Merge Subsidiary
Modis Navnirman Limited has announced that its Board of Directors has approved a key strategic initiative involving migration from the BSE SME platform to the Main Board of both BSE and NSE, alongside a merger with its wholly owned subsidiary, Shree Modis Navnirman Private Limited.The move to the main boards marks a major milestone in the company鈥檚 growth trajectory, reflecting its consistent financial performance, robust corporate governance, and long-term commitment to value creation. This transition will grant the company access to a broader investor base, improve market participation, en..
Next Story
Global Capital Flows Remain Subdued, EMEA Leads in Q1 2025
The Bharat InvITs Association鈥檚 industry update for Q1 2025 shows subdued global capital flows, with investment volumes remaining at the lower end of the five-year range despite a late 2024 recovery. According to data from Colliers and MSCI Real Capital Analytics, activity in North America declined slightly, while EMEA maintained steady levels and emerged as the top region for investment in standing assets.The EMEA region now hosts seven of the top ten cross-border capital destinations for standing assets, pushing the United States鈥� share of global activity below 15 per cent. Meanwhile, in..
